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| FREQUENTLY ASKED QUESTIONS |
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Error List
Incorrect username and (or) password
The update server could not authenticate your username and password
for the following reasons:
- your username and password have already expired
To make sure, please look up the initial email you received and check
the date of expiry. If you don't have the email, you can contact your local distributor or email
- your username and (or) password is entered incorrectly in the Update setup
panel
In order to get exact transcription, please copy&paste your username and
password from the initial email you received to the appropriate
fields in the Update setup panel and try to update again.
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