FREQUENTLY ASKED QUESTIONS

Incorrect username and (or) password

The update server could not authenticate your username and password for the following reasons:

  1. your username and password have already expired
    To make sure, please look up the initial email you received and check the date of expiry. If you don't have the email, you can contact your local distributor or email
  2. your username and (or) password is entered incorrectly in the Update setup panel
    In order to get exact transcription, please copy&paste your username and password from the initial email you received to the appropriate fields in the Update setup panel and try to update again.

Related NOD32 FAQ Category:
Error List

Related NOD32 FAQs:

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